How it works

Dispute your water bill in 10 minutes. We generate everything you need — you just send it.

Step 1

Answer a few questions

Tell us your water company, dispute type, bill amount, and meter readings. Takes about 2 minutes.

Step 2

Pay £29 and download

After a one-time payment, you instantly get three documents to download as PDFs.

Step 3

Send and get resolved

Email your dispute letter to your water company. They must respond within 10 working days or pay you £30.

What's in your dispute pack

A professional, personalised letter addressed to your water company with legal references and your specific bill details.

A step-by-step list of evidence to strengthen your case — meter photos, usage records, and supporting documents.

If your water company doesn't resolve it, this guide walks you through escalating to the Consumer Council for Water (free).

Your bill is based on estimates, not actual readings. 80% success rate.

Abnormal usage spikes from a smart meter that don't match reality. 75% success rate.

Your meter keeps running when all water is turned off. 70% success rate.

You've repaired a leak and need a billing adjustment. 78% success rate.

They must respond within 10 working days. If they don't, they owe you £30 compensation (Ofwat guaranteed standards).

Most disputes are resolved within 2–4 weeks. Common outcomes: bill reduced, refund issued, or meter re-read arranged.

Your pack includes a full CCW escalation guide. The Consumer Council for Water is free and resolves many disputes in the customer's favour.

£29, one-time payment. Average dispute saves £200–£800.